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A customer filed a chargeback on their order, what is the best way to handle this?

All disputes are handled directly with your Payment Gateway.

If you received a dispute or chargeback in PayPal, you will have to log into your PayPal account and follow their required procedures.

If you received a chargeback through Authorize.net, you should be receiving a letter in the mail that you will need to respond to.

If a chargeback has been a filed, a customer likely feels they have not received an adequate resolution to their order. This can be easily resolved by having a clear line of communication open to the customer and handling all inquiries promptly.

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