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What should I do if the item I received is different from what I ordered?

At Pricefalls, we strive to ensure that all customers are satisfied and misrepresentation is strictly prohibited. In rare cases, mis-shipments can occur. If this happens, don't worry, you are protected.

Pricefalls prohibits sellers from charging return shipping costs on mis-shipped items.  Therefore, the seller will need to send you a shipping label. Please don't ship the item back without following these instructions:

  • From there, click "Return Order" on the order you wish to return.

  • Using the drop-down menu, select the quantity you wish to return and the reason for your return. Then, describe the damage to the seller in detail and click "Submit"

  • Wait for the seller's response with instructions. If the seller does not respond within 48 hours please contact Pricefalls Support or call us at (866) 503-9799.

DO NOT RETURN ITEMS WITHOUT FOLLOWING THE EXPLICIT INSTRUCTIONS PROVIDED TO YOU BY THE SELLER AFTER SUBMITTING YOUR RETURN REQUEST. DOING SO CAN RESULT IN FURTHER ISSUES.

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