Over the years, sellers have provided feedback requesting the ability to send and receive customer messages directly through email. We're excited to announce that Pricefalls' mailing system is now directly tied to your email!
Pricefalls Customer Support Messaging through Email
As of Thursday, 1/28/2016, Pricefalls Marketplace released its new integrated mailing system to make it easier for your customer service team to manage messaging through Pricefalls.com. To send a message to customers on Pricefalls.com, reply directly through your mail client on emails coming from firstname.lastname@example.org. This includes order confirmation receipts, tracking updates, product inquiries, order update requests, RMA requests, and all other general support tickets.
Messages sent through email will also appear in your Pricefalls seller account dashboard and members of your team are no longer required to "log in" to Pricefalls to send and receive customer messages. Of course, you can still manage customer support inquiries through the Pricefalls mailing system within your seller dashboard.
Emails have been tested and display beautifully in the following supported email clients:
- Apple Mail
- Microsoft Outlook
- Microsoft Outlook Webmail
- Yahoo Mail
If your email client is not listed, it does not mean that it isn't supported. Please reply to an inquiry, and verify that your responses appear in your Pricefalls Outbox in proper formatting. If you experience any messaging errors using email, please contact us!